Go Didi Driver Refund Policy
Last updated: September 2, 2025
This Refund Policy (hereinafter referred to as “Policy”) outlines the conditions under which Go Didi drivers will maintain a Wallet and may be eligible for a refund of fees paid to Go Didi. By using the Go Didi driver app, you agree to this policy. Go didi does not receive any money from its users/service recipients and is not liable to them for any kind of refund to the users.
“Refund will be credited back to the original payment method within 5–7 business days.”
- 1. General Principles
No-Show/Cancellation Fees: Go Didi is a platform that connects drivers with customers. As such, fees related to a driver personal choice to cancel a ride or a no-show are non-refundable. - Go Didi Errors: : A refund may be issued if a fee was charged due to an error on our part, such as a technical glitch in the app, a duplicate charge, or an incorrect fare calculation.
- 2. Money to be deposited in Wallet
The same is elaborated in General Terms and Conditions. Please read Clause 3 of the same.
- 3. Specific Refund Scenarios
On deletion of account: When a driver wishes to delete her account, the balance available in the wallet will be refunded back to the source from which payment is received. No refund shall be made if an account is suspended or deleted by Go didi on account of violation of any policy of Go didi. - Incorrect Commission Fee: If you are charged an incorrect commission on a completed trip due to a technical error, you may request a refund for the overcharged amount. The driver shall submit a refund request through the Go Didi app or by contacting driver support and provide the trip ID and an explanation of the error and thereafter, the said request will be reviewed. If an error is confirmed, the overcharged amount will be credited back to your account or paid out in your next settlement.
- Duplicate Charges: If your account is charged twice for a single service or fee, you are eligible for a full refund of the duplicate amount. The driver shall submit a refund request through the Go Didi app or by contacting driver support and immediately with details of the transaction/trip, including dates and amounts and the same would be reviewed and verified by Go didi and if the same is confirmed, the overcharged amount will be credited back to your account or paid out in your next settlement.
- 4. Processing Time
Once a refund request is submitted, our team will review it within 5-7 business days. If approved, the refund will be processed and the funds will appear in your source from which payment is received/account within a time-frame determined by your bank or payment provider.
Disclaimer: Go Didi reserves the right to deny a refund request that does not meet the criteria outlined in this policy. This policy is subject to change. Any updates will be communicated through the Go Didi driver app or via email.